Every few seconds I get popping/cracking noises over my speakers

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    Sam R.

    Hello Martijn, 

    Please send our support crew a diagnostics log via the BluOS app (Help > Send Support Request; log will be automatically attached) so they may look into this further. 

    Regards,
    Sam R.

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    Martijn van der Kamp

    Hi Sam,

    I've done that multiple times. Although I've filled in every field; after submitting my request I still get the notification that I must supply a valid email address name and country. I dont get any confirmation via email or whatsoever that my support request has been submitted. So I dont know if you have received it or not.
    Please let me know.

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    Sigfus Jonsson

    Hi
    Anything new in your case?
    Í have similar audio problems. It’s just in the soundbar , when listening just to either of my Flex there is no popping sound, and when I connect again to pulse it there.
    Have resets both pulse an flex and connect them again in a home cheater group, week later this annoying popp/crackling sound was back.

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    Guy Peeters

    Hello , 

    Any update ? I have the same problem.

    Thanks ,

    Guy

     

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  • Avatar
    Sigfus Jonsson

    Hi Guy
    HiFi Klubben in Denmark are testing my soundbar at the moment

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    Guy Peeters

    Hi Sigfus ,

    I am in contact with Tony Williamson of Bluesound and he is telling me it's my network problem that occurs the crackling sounds.   I have the crackling sounds only through my Flex rear speakers.

    Until now , not solved and very disappointed now .  I have spent 3000 EUR for my new Bluesound system and cannot use it for watching movies ! Crackling is only in the homecinema group 

    Looking forward for any solution at your side

     

     

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    Sigfus Jonsson

    Hi Guy ( and others with similar problems)
    It looks like it could be the hdmi cable between the soundbar and the tv which is causing all this . The hdmi cable has not been connected for a week and I haven’t noticed any clicking sound.
    Could be interesting to know if others is experiencing the same

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    Sigfus Jonsson

    Typically, the clicking sound is back ... so it is not the hdmi cable or my tv causing this

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    Guy Peeters

    Same here , I thought the clicking issue was solved by switching my WiFi to channel 7 , almost a week not any clicking sound. Yesterday , a movie on Netflix and again , the clicking issue . Very annoying !!

    Bluesound team  ???

     

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    Sigfus Jonsson

    I deleted the homegroup and disconnected the 2 flex 2i speakers and when I turned the soundbar on again the clicking sound was gone. Next step is to try it like that for a week. If there’s no clicking sound I either send my flex speakers to my support to test them or try to borrow 2 from the store to test at home.

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  • The noise you are hearing is caused by network packet delays - removing Homegroup from Windows is probably helping to remove additional delay so a good start.

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