Pulse Sub does not want to connect to Bluesound soundbar
Answered
I bought a Pulse Sub. I want to connect it to my soundbar, but the connection does not want to be established. Pairing does not work. After flashing green for about 20 seconds my app says failed to pair.
I already did a reset on my soundbar, did not help. Went back to the shop and they connected my Pulse Sbu with a soundbar 2 and worked quick en perfect.
Can you please help me?
Greets, Michiel
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Official comment
Hello Michiel,
Please reach out to our support crew via the BluOS app under Help > Send Support Request so they may look into this further.
Regards,
Sam R. -
When do i get a response on my Support Requests? It is almost a week ago now....
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Thanks for your patience Michiel as we work through this even busier than usual Holiday Season and COVID-19 safety measures.
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But how long will it take to respond? My first ticket is 11 days old now...
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I have exactly the same problem, noticed it today. I believe my connection got lost after the software upgrade of my pulse flex 2i. Tried everything: factory reset, router reset, moved away my repeater (interference), Same problem as Michiel, pairing light flashes. but app says cannot connect.
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raised a service request as well, is it correct that the wifi network should not impact the connection between sub and soundbar? In my view the latest update has impacted ability to couple. Btw i am using IOS app.
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Solved the problem. I used my iPad instead of iPhone (with same BluOs version installed) and now could reconnect the sub.
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Declared victory to early, same problem again, Sub disconnected and cannot pair any more did a dozen attempts...
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@johannes: Sorry to hear that, yesterday I also tried it with my ipad on your recommendation but unfortunately no difference. Still no connection between Soundar and pulse sub.
Do you have your soundbar connected via Wifi or via utp connection? My soundbar (and 2 flex) are connected to my network via cable.
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Hi Michiel, i have connected my soundbar through UTP, the flex speakers wirelessly. I have my set now for one year incl sub an it always worked flawlessly till last month. I am on ziggo internet
I really do not know what the problem is and find it quite annoying.
I have my suspicions around the software upgrade for the pulse sub+
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In my view the internet connection should not really matter, because the subwoofer links with to the sounder through a point to point connection.
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The 1st ticket I submitted to Bluesound is from December 12th. It takes very long time to respond. I am losing my faith in the Bluesound products.
I find it also quite annoying.. my sub never worked yet at my home. I think that the problem is my soundbar. In the shop the sub worked fine.
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That sucks, i am also led to believe my soundbar is the problem. Disappointing for the money you pay for it..
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even in het nederlands :)
Heb je ook in je logfile gekeken of daar iets interessants in staat?
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what is the software version on your soundbar? I have bluOs 3.12.13 and IOS app 3.12.3
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yes i have the same software versions ;)
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i've tried everything, with internet connection, on wifi, factory reset (soundbar). Every time it says pairing failed.
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same here, ready to smash it:)
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Now in contact with the support desk, first step is to toggle soundbar auto standby to of. Tried an failed. Waiting for next options to pursue. Software update apparently does not have an effect on the communication between sub and soundbar. It is a dedicated signal transmitter. I do not hope it is a hardware failure on the soundbar....
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yes i got the same thing to try, switch off Amplifier Standby. I didn't help at my side either. I certainly hope that it is not a hardware failure... how long is the guarantee with bluesound? ;)
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Gentlemen - please continue to work with our Support Crew - they will be happy to assist you.
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