Album covers gone

Answered

Tony Cohen

• December 15, 2020 04:19

Hope someone can help-My laptop shut down( I have my Bluos on my HP computer and my HTC 10 android phone,and now the art work/album covers have gone except for a very few,some with the wrong cover for the album.Thank you

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• Official comment

  

  Bjørn Ulvik

  Hi-Res

  • December 15, 2020 07:50

  Settings - Reload artwork or Help - Diagnostics - Rebuild Index
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  Tony Cohen

  • December 15, 2020 23:56
  • Edited

  Hi Bjorn/Bluesound,Thank you very much!- the album art is back! But can I ask a few things? About the Bluesound Vault 2,I had been unplugging it from the power and rebooting and then unplugged(again) for a few seconds,plugged back in whilst holding down the top red "play " arrow" till it stayed red then flickered green.After that,in looking for players message said update or upgrade in progress.This message stayed on for a couple of hours,not doing anything,until I pressed the message and then it said "upgrade or update aborted" So I don't know if I've missed an update! As to the reinstated album art-a few are the wrong album/cover.All my music on my Bluesound is from my ripped cds.This "Five Day Week Straw People" is in the Vault, both as a blank cover as well as this album art shown.Hope you can help.Otherwise,the Bluesound Vault2 is fantastic! Best wishes Tony in Sydney

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• 

  Sam R.

  • December 16, 2020 16:02

  Hello Tony, 

  Sounds like you put it into upgrade mode when you held down the pause/play button. If, in the BluOS app under Help > Check for Upgrade, it says 'no update available', you should be good to go. The currently installed firmware can also be checked under Help > About. 

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