Constant buffering in groups since last update - Pulse 2 amp protect mode, another hardware failure.

Answered
Chris Tyas

Hi, as per title, since the last update I had constant stop/start buffering when streaming BBC stations or from Spotify in grouped players. Did not seem to affect individual players.

I tracked it down to a Pulse 2 which will play fine individually (but cause a group to buffer) and then stop with red flashing light.

If I restart it will come back blue and play for a while but make a group buffer and then eventually go flashing red again (amp protect).

Looks like another failure. So far:

Original Powernode (sporadic output) - deemed uneconomical to repair.

Powernode 2 (solid red light, will not boot) - deemed uneconomical to repair.

Powernode 2 (no amp output - sub output ok) - just packing to send to Levco.

Pulse 2 (issues streaming and amp protect mode) - will pack and send to Levco.

Do these things have self destruct built in? £3k of equipment failed. I can't afford to replace £800 units every five years. I adore the sound, love the functionality (apart from phone hardware volume control implementation), beyond disappointed with the reliability.

Chris.

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Comments

4 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Make sure all your players are on BluOS firmware 3.20.52.

    Double-check the network signal if any of your players are using wifi.

    If the issue persists, please send us a support ticket and a member of our support team will reach out to you shortly.

    Thanks for #LivingHiFi

  • Terry Kuhnhein

    I have the same problem with my Node 2.  Sent a ticket yesterday, waiting for a response.  I haven't used my Node 2i in a while.  I haven't updated the 2i yet.  Afraid to.

      

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  • Terry Kuhnhein

    As a side note, my buffering started right after installing the last update.  Happens daily while I am trying to listen to my tidal playlists.  I am hard wired directly from my 1G service.

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  • Tony W.
    Product Support Manager

    Buffering and audio dropouts are almost always network related. COnsider rebooting your router then reboot your players. If problems persist, please select Help, Send Support Request in the BluOS App so we may review your log file.

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