Soundbar drops audio after x time while playing from optical source after latest update.

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3 comments

  • Official comment
    Mark T.
    Sr. Support Crew Member

    I've escalated your feedback to a support ticket. A member of our support team will reach out to you soon.

    Thanks for #LivingHiFi

  • Jesper Matthiesen

    I am having the same issue with my soundbar on version 3.20.52.

    Also my sub produces hissing and scratching noise when its not disconnected(happens after few hours use).

     

    0
  • Mark T.
    Sr. Support Crew Member

    Hi Jesper,

    In this case, I would suggest sending us a support ticket using the BluOS app. This way, our team can analyze the diagnostic log from your SOUNDBAR.

    In the BluOS app, BluOS >> Help >> Send Support Request.

    0

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