Soundbar drops audio after x time while playing from optical source after latest update.

Answered

Ron van Holk

• May 31, 2023 10:44

Hi, I have updated to the latest 3.20.52 but after that my soundbar which is connected with an optical cable to the TV is dropping the audio after x minutes. where X minutes is variable.

This is very anoying, The only way to get the audio back is to restart the soundbar. I have tried to use selecting several audio formats, no difference. also tried to switch on/off autosense. no improvement. 

Any suggestions how to have this fixed? 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 31, 2023 13:07

  I've escalated your feedback to a support ticket. A member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi
• 

  Jesper Matthiesen

  • June 10, 2023 17:25

  I am having the same issue with my soundbar on version 3.20.52.

  Also my sub produces hissing and scratching noise when its not disconnected(happens after few hours use).

   

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• 

  Mark T.

  Sr. Support Crew Member

  • June 12, 2023 12:46

  Hi Jesper,
  
  In this case, I would suggest sending us a support ticket using the BluOS app. This way, our team can analyze the diagnostic log from your SOUNDBAR.
  
  In the BluOS app, BluOS >> Help >> Send Support Request.
  
  

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