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  • Official comment
    Mark T.
    Sr. Support Crew Member

    In order to better understand the issue and provide you with a more accurate solution, we kindly request that you submit a support ticket to our team. This will allow us to receive a diagnostic file generated by the BluOS app, which our support team can analyze to identify the root cause of the streaming problem.

    To send us a support ticket through the BluOS app, please follow these steps:

    1. Open the BluOS app on your device.
    2. Navigate to the "Help" section.
    3. Select "Send Support Request."

    Once we receive your support ticket, our team will promptly analyze the diagnostic file and work towards finding a resolution for you. We understand the importance of enjoying a seamless streaming experience and will do our best to ensure that you can fully enjoy your Nugs.net content.

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