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2 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    To assist you further, we kindly request you submit a support ticket by following these steps:

    1. Launch the BluOS app on your device.
    2. Navigate to the "BluOS" section.
    3. Select "Help" from the menu options.
    4. Choose "Send Support Request" to generate a support ticket.

    By submitting a support ticket, our support team will receive a diagnostic file that contains valuable information about your setup. This file allows them to analyze the issue and provide a precise solution tailored to your specific case.

    Once we receive your support ticket, our team will promptly review the diagnostic file and investigate the root cause of the audio distortion or garbled sound. We understand the importance of resolving this matter for you, and we assure you that we will make every effort to provide a satisfactory resolution.

    Thanks for #LivingHiFi

  • Conor

    My newly bought subwoofer + has on occasion had garbled sound upon turning on the tv. I can only describe the sound as garbled like someone is speaking in a low droned voice like it is ‘computer speak’ is the only way I can describe it. I have had to resort to unplugging the unit and then restarting it and all then seems good until the next time. Any ideas what the issue might be? Thanks Conor

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