ALL my 3 players are gone from app.

Answered

Chris J

• May 23, 2023 16:12
• Edited

HI
All my 3 players are gone from the app. I see non in iPhone, iPad or iMac app. iMac app was just updated to the new version. We have had no network og electricity issues at all. 

iPhone/iPad app version: 3.20.2 iMac version 3.20.5

My player are: Pulse mini 2i, C3050LE and Pulse Soundbar + 

The apps are all blank. No players. No streaming service - NOTHING!!!!

Did a restart of the router and it's up and running again. Didn't help. Can't even do a factory reset of my mini 2i? Been without power for 5 minuts but still just returnes to solid blue but still no connection to app.

What's going on???

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 23, 2023 19:12

  I see you created a support ticket with us. A member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi

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