New NAD M10 V2 Consistent Drop Outs

Answered
Todd Forsythe

I have a new NAD  M10 V2 and consistently getting drop outs approximately 10min or so into listening.  This occurs from any device accessing the M10 on my wireless network, and also happens when I use Roon or Tidal.  After the drop out, my devices can no longer see the M10 on the network, the only remedy I've found is unplugging and plugging back in.  I did an OS update when I first installed I also reset this to factory settings and hasn't addressed the problem.   

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  • Official comment
    Mark T.
    Sr. Support Crew Member

    From how you described your issue, looks like your issue is network related.

    First - I always suggest connecting our devices using a wired ethernet connection. See if problem persists.
    Second - a simply network and NAD / Bluesound device reboot helps fix the issue.
    Third - setting up DHCP reservations for your network devices.


    Please try my recommendations above. If all fails, please send support ticket using the BluOS app, BluOS >> Help >> Send Support Request. This way our support team member can analyze your diagnostic file.

    Thanks for #LivingHiFi

  • Todd Forsythe

    Thanks Mark T. I will try your recommendations!

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