Node N130 and Samsung TV connection issue

Answered

James Hamilton

• May 02, 2023 10:37

Hi,

Since new my Samsung TV and Node N130 have had intermittent connection issues, most of the time they both play nice.

But, once or twice a week I get no sound when the TV is selected as the input. Sometimes you can select another input and go back to the TV input and it will work. Using the power button on the Node remote is no help as it seems to basically be a pause button and the unit has to have to be restarted to fix the fault.

I have no idea if the TV or the node is at fault.

Any ideas?

Thanks.

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• Official comment

  

  Tony W.

  Product Support Manager

  • May 02, 2023 12:10

  Hi James

  Please select Help, Send Support Request in the BluOS App so our Support Crew May review the log file and help find out.
• 

  James Hamilton

  • May 02, 2023 12:53

  Hi Tony,

  Thanks for the quick reply, do I have to do that when the fault happens or can I do it at any time?

   

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• 

  Tony W.

  Product Support Manager

  • May 02, 2023 12:59

  If it's happened in the last 3 or 4 days, chances are it's already in the log... so go ahead and send 

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