Can't see Library

Answered
Richard Sherwood

I have a Vault 2 and I cannot see my library in File Explorer, a long time ago, I added a couple folders to the vault via File Explorer and I can see them but I can't see just my basic library.  I need to delete some albums but I see no way to do that in the controller so I was going to use file explorer.  Everything else works fine. I can add albums to my Library and I can play them, I just cant see them.  Any suggestions?

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Comments

3 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Richard

    Please see this Help Centre Article from our FAQs; https://support1.bluesound.com/hc/en-us/articles/200387457

  • Richard Sherwood

    Hi Tony,

    I have tried that many times. Most of the time, when I insert the IP address into File Explorer it takes me to Google chrome and shows me the bluesound control panel which does me no good. I did manage to map a network drive to the folders I placed on the vault but I can't simply get to the library (see below).  I can see all the albums I have ripped onto the vault if I go to "Folders" within the library setting but I cannot seem them using file explorer.  I would like to be able to manage the library and delete some albums but I can't find a way to do that on the Bluesound controller and I can't access them in file explorer.  Is there a support number I can call?

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  • Tony W.
    Product Support Manager

    I have escalated your issue - Our Support Crew will be in touch via e-mail.

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