Streaming issue

Answered

EJK

• April 21, 2023 09:37
• Edited

Listening to Tidal all of a sudden it stops. I press play and all I get is "Remote service error, asset not ready". What does that mean? How to fix?

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • April 21, 2023 12:30

  HI EJK,
  
  Here's our KB regarding your issue - https://support.bluos.net/hc/en-us/articles/360000365607-What-is-a-Remote-Service-Error-. Try logging out and logging back in and see if that helps with your issue.
  
  If you need further assistance, please send us a support ticket via email to support@bluesound.com or by using the BluOS app.
  
  Thanks for #LivingHiFi

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