Network share Library periodically disappears

Answered
Speesh

(Locally (Samsung T7, 2 Terabyte) stored (mostly FLAC) music files, linked to my 2022 iMac, Bluesound app running on the iMac)

Regular as clockwork, every week or so, when I go to reindex my local library, it disappears after the usual 'indexing 1 song).

I then am forced to delete the previous share, 're-share' the exact same share and, now that it is up over 22,000 tracks, grow a foot-long beard while I wait for it to reindex.
What's going wrong here?
Can you not fix it?
It's happened since the start - so it's not due to a large library - and is getting more than a little frustrating to say the least

I keep hoping the latest update fixes it, so far to no avail. I won't say it makes the desktop app unusable, but it's getting there. Good job Roon works as advertised.

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Comments

4 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    This is something that needs to be fixed locally, either your network or your iMac.

    As a first step as you are using the iMac as a NAS you need to use an Ethernet connection and not Wi-Fi, you probably already aware of this and have done so. Then ensure that the iMac and any Bluesound devices you have get a reserved IP address from your Routers DHCP server. Then as most domestic router are frankly rubbish, add the share again in the BluOS app but use the reserved IP address rather than the network name.

    If this does not help then using the BluOS app select Help…Send support request. This will send the logs to Bluesound support crew to investigate further.

  • Speesh

    All very well, however...Roon, Jellyfin, Audirvana - even Kodi -  all set up in precisely the same way as I outlined above, all work flawlessly.

    I really don't think it has (as it stands here and now), anything whatsoever to do with ethernet cables or anything you described above. It isn't possible for me to link the (NAD C700) player to anything via ethernet, wi-fi is the only solution I want, and there isn't an ethernet cable socket on the iMac anyway. I have the Bluesound app on the iMac set up to sharing (as I say, none of the other apps have a problem), via SMB, and I have the Bluesound app set up looking at the same attached SSD both in Network Shares and Local Shares. Both can see the SSD well enough, though the Local Share on its own doesn't seem to do anything.

    So, as all the other apps seem to have no problem finding the files, I'm thinking it isn't me and the way I've got things set up. None of them drop the ball periodically, so why should the Bluesound app be so unstable?

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  • Matt Melanson
    • Edited

    I have the same problem, except the iOS app keeps telling me there aren't any shares configured, so I can't even delete the previous ones and start again. If I try to add my library anyway, it tells me it's already been configured and reindexes one song but my library isn't available. 

    Honestly my 4 month journey with this device has been incredibly frustrating, between Spotify Connect lag requiring a router reset every couple of days and now this. I'm afraid I'm going to have to cut bait at this point. 

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  • Tony W.
    Product Support Manager

    Hi Matt

    I have escalated your request to our Support Crew. They will be in touch via e-mail.

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