Playback issue

Answered

serge canonge

• April 16, 2023 21:08

Playing music from tidal, whatever quality : playback freeze with a play icon cycling, then music continue. It happend several times per minutes, very very annoying.

Blue node 2021 us connected with cable of the package, to a gb ethernet connexion, then to a livebox 5 fiber 1gb.

Cable are fine cat6a.

Thanx

0

• Official comment

  

  Tony W.

  Product Support Manager

  • April 17, 2023 13:18

  ...but the DNS Server might not be.

  Please reboot your router to clear your DNS Router cache. Wait 5 minutes, then reboot your BluOS Player. Then wait 5 more minutes and try again. If problems persist or return, please select Help, Send Support Request in the App so our Support Crew  may review your log file.

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