App persist in notification/lock screen

Answered

JP

• April 16, 2023 12:10

The app persists/reappears in my notification and on my lock screen. Even when I am not at home, and even if I close the app by swiping away.

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• Official comment

  

  Bjørn Ulvik

  Hi-Res

  • April 16, 2023 17:49

  Empty play queue, and you should be able to swipe away the widget.
• 

  JP

  • April 16, 2023 19:18

  There is nothing in my play queue.

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• 

  Bjørn Ulvik

  Hi-Res

  • April 16, 2023 19:34

  There is nothing in my play queue.

   

  In that case, adding something to the play queue would help.

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• 

  JP

  • April 17, 2023 16:50
  • Edited

  I see nothing like a Queue. No streamer as I am outdoors. Only My Playlists / Presets / Favorite.
  And probably have nothing to put in the queue as am using streams like HDMI and bluetooth only.

  This seems like a bug to me.

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• 

  Mark T.

  Sr. Support Crew Member

  • April 17, 2023 17:18

  Hi JP,
  
  I've escalated your feedback to a support ticket. A member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi

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• 

  Treve Kneebone

  • June 28, 2023 08:54
  • Edited

  I am facing the same problem. I am away from home, yet BLUOS app notifications keep reappearing on my Android phone.

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• 

  Tony W.

  Product Support Manager

  • June 28, 2023 11:38

  Hi Treve

  Swipe up and Kill All the Apps running on your phone. If problems persist, restart your phone. If the problem returns, email support@bluesound.com with the make and model of your phone along with what version of Android you are running as our Quality Assurance team will need this information for future updates.

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• 

  Jayanta Mukherjee

  • January 15, 2024 15:10

  I've got the same problem. Bluesound HDMi ARC message permanently on my lock screen even when I'm away from home and impossible to clear without resetting the phone. I have an  Android Galaxy Flip 5.  Anyone found a solution yet? Cheers, Jay

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• 

  Tony W.

  Product Support Manager

  • January 29, 2024 15:01

  Hi Jay

  From the Close Apps menu in Android, at the top there should be text for "__ active in background>".  Tap on this text to bring up all the background apps.  BluOS should be one of them.  Tap on Stop and BluOS will be fully closed. You will have to do this repeatedly if you have Notifications enabled, but at least you do not have to restart your phone.

  This has been forwarded to our Quality Assurance team for review and a more long-term solution.

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