BluOS app very slow on node N130

Answered

Mrob

• April 08, 2023 16:40

I am having a hard time liking the BluOS app. Loading anything is extremely slow. There can be a 15-25 seconds delay between hitting the play button and the music to actually start. This is a wired connection. If I use another app, let's say Tidal connect, outside of BluOS, it is a lot faster. Only reason I dont always do this is I have some other sources, so having a single place is convenient... Until it is not. I have tried the tricks to reboot router, wait 5 minutes, yadi-yada, but come on, let's face it: It's only these node products having problems on the network. All other 40+ devices have no problem ever. Acknowledgements from Bluesound of a known issue being investigated would be a good start. Anyone else face similar issues?

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  Mrob

  • April 11, 2023 00:48

  Maybe, maybe you are right.

  Then again, it goes along with what is happening on this other thread:

  https://support1.bluesound.com/hc/en-us/community/posts/13045072069783-How-to-get-previous-NODE-FW-versions?page=3#community_comment_13747114128151

  I can open a ticket, be asked to reboot all and forget about it... But after 3-4 times, it's time to involve people, don't you think?

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  Tony W.

  Product Support Manager

  • April 11, 2023 12:30

  Hi Rob

  The link you site is an issue with the NODE itself that results in it disappearing from the App altogether which we hope to release a BluOS update in the very near future. The issue you describe is lag in the App, which is completely different. Given your description, it appears to be local to you and your laptop. As Seppi suggested, contacting support@bluesound.com will allow The Support Crew to review and help troubleshoot what may be happening on your network or on your laptop.

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  Mrob

  • April 11, 2023 16:43

  Well, you are almost right. Thing is, I don't know if the problem is the app, the device, or both.
  All I know is what I see from the app. But the symptoms are similar. Restarting the node makes the app more responsive for some time.

  Still, I did open a support request too, and if there is something on MY end I can fix, I will update here in case I'm not alone...

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  Eddie Southon

  • August 19, 2023 06:35

  I’m having exactly the same problem for months now.
  It doesn’t matter if I use iPad or iPhone 10-15 seconds delay. With Tidal.
  Apple Music Spotify no delays through the node

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