WiFi issue on power cycle

Stuart

• April 07, 2023 13:15

I have three devices, NAD C658, PowerNode 2i and a Pulse. All on the same 3.20.48 firmware. All are found easily in the app on Android WiFi WiFi and work well. Until a device is turned off. From that point it won't connect to WiFi again. Light turns blue then flashes gree then reboots. I then need to factory reset and rediscover. From which point it's fine until the next power off. All three devices do this. I'm not able to use ethernet atm. Do would like to know why the fail to connect after power cycle?

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• Official comment

  

  Seppi Evans

  Hi-Res

  • April 07, 2023 14:16

  This is usually caused by the Router, there is absolutely no need to factory reset each time.

  Power off your Router and BluOS devices, then turn on the Router and wait until it’s fully up and running. Now turn on one BluOS devices one at the time, making sure each is working before moving onto the next.

  At this point you need to access your Routers Web interface and reserve the IP address for each BluOS device. It may be obvious or you may need to search for the Router’s manual.

  BluOS devices are designed to be left on but should it occur again then using the BluOS app select Help…Send Support Request and the logs will be sent to support.
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  Stuart

  • April 07, 2023 15:02

  The router is a constant, and remains on throughout. It's still broadcasting the same said and the devices have the same Mac address as before so will also get the same up address from the DHCP server in the router. If leaving the router on and resetting the devices allowed it to get an IP address again then why is this the fault of the router? Every other device on the network can mage this quite normal use case.

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  Seppi Evans

  Hi-Res

  • April 07, 2023 15:08
  • Edited

  Best you contact support who will be around next week after Easter as I obviously cannot help you.

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  Stuart

  • April 07, 2023 15:13

  That you for your thoughts anyway

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• 

  Tony W.

  Product Support Manager

  • April 10, 2023 14:10

  Hi Stuart

  Seppi is correct, your router is not addressing players properly. I have escalated your issue to our Support Crew who will be reaching out via e-mail to help troubleshoot further.

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