Library / NAS Drive Sporadically Not Working 2i and Flex

Answered

Sean Phillips

• April 06, 2023 17:50
• Edited

I run a WD Mycloud, hardwired to my router with Node 2i and a stereo'd pair of pulse flex 2. I can listen to the library on the Flex, but can it access it from the Node. I tried re-indexing while having the Node selected but now the library has disappeared from all. I have already removed the share from and re-added, but it doesn't work for all of the players/speakers. Why would this be?

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• Official comment

  

  Tony W.

  Product Support Manager

  • April 06, 2023 19:11

  Hi Sean

  Bluesound Players act as a hive mentality - if you create the share and index it on one - both players will receive it.

  Please ensure your MyCloud is online then try a rebuild index. If problems persist, please select Help, Send Support Request so our Support Crew can help troubleshoot directly with you.
• 

  Sean Phillips

  • April 06, 2023 19:45

  Hey Tony,

  Yeah, that just isn't working. I am listening to stored music on the Pulse, and then I try immediately on the Node. It then says it can't load the file, and the library disappears altogether.

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• 

  Seppi Evans

  Hi-Res

  • April 07, 2023 09:16
  • Edited

  Hi Sean, 

  This sounds like a networking issue, as Tony says all BlueOS devices on the same network will talk to each other and replicate the library so your Node is not able to communicate with the Flex pair properly

  I would power cycle the Router then power cycle / reboot the Flex pair and run rebuild index on the Flex pair to make sure your library is working on them. Next power off the Node for a few mins and then turn it on again. Leave it five minutes and then see if your library has replicated / working.

  If no joy then submit support ticket as in Tony’s post above.

  Edit… You may also want to try a factory reset of the Node
  https://support1.bluesound.com/hc/en-us/articles/200272046-How-do-I-perform-a-factory-reset-on-my-Bluesound-Player-

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• 

  Marc Thach Xuan Ky

  • May 11, 2023 11:30

  Also ensure that there are no layer 2 isolation features enabled on your switch

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