50% Bluenode 2i Failure rate

Pgabura

I have purchased 4 Bluenode 2i players within the last 3 years. Two were purchased 3 years ago followed by 2 more about 2 years ago.

To date 2 of the units have failed which is a 50% failure rate. Is this common?

Can they be repaired or are they just garbage now? Given the high failure rate I am very reluctant to buy replacements.

They fail when forced updates result in a bricked unit. They have a constant red light on the top panel and will not update or factory reset no mater what I try. The manual usb update doesn't work either.

2

Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Paul

    Thank you for your feedback.

    I have escalated your issue to our Level 2 Support Crew to review your history and reach out to you for an update. Please work with them directly. They will be happy to review your current situation and get you pointed in the right direction.

  • Pgabura

    To date support has just told me "sucks to be you, out of warranty".

    2
  • Pgabura

    Also when I complained that I don't want the forced updates as they were bricking my units they said they didn't care and I had to take the updates whether I wanted them or not.

    Buyer beware.

    3
  • Pgabura
    Hello Pgabura,
     
    Thank you for contacting the Bluesound Support Crew!
     
    We are sorry about your experience. Currently, there is no function to stop getting the update notification. 
    We will forward your request to our relevant department for consideration in future software development.

    While at this time the player does not support this, rest assured that we will be taking this purposed request and forwarding it to our Quality Assurance Team as well as the BluOS Development Lab for their consideration for a future update. We are always working to improve the experience based on customer feedback, and sincerely appreciate it.

    Thank you again for reaching out!
     
    Siedrick S
    Bluesound Support Crew Analyst

     
     

    Pg#####

    May 17, 2022, 6:15 PM EDT

    This is a follow-up to your previous request #269134 "April 26th 2022 Update Caus..."

    Re: [BluOS Support] Re: April 26th 2022 Update Cause Big Problems: April 26th Update complaint After saying yes to the update the update proceeded to mess up my whole sy...: I see another update is issued today that you only allow a 24 hr delay,
    no opt out option.

    Your updates have red bricked one of my players and after contacting
    support and going through all the manual methods, factory reset etc..
    the unit failed to work after the update. I was told the unit was not
    under warranty so I was out of luck - too bad for me.

    After last update a few weeks ago a similar red brick condition occurred
    on another player. I was able to revive it manually.

    Unless you are going to take responsibility for red bricking units you
    have to give me a way of OPTING OUT OF UPGRADES!

    Will Bluesound take responsibility fro units that fail after upgrade
    attempts regardless of warranty status? If not you need to provide me
    with a way of opting out of updates.

    Please don't respond with answers to questions I didn't ask.
    2

Post is closed for comments.

Didn't find what you were looking for?

New post