BluSound app switches off

Answered

Solomon van Blokland

• March 31, 2023 04:07

Hi Guys,

Every time I stream music on my powernode via my Blusound app, and I open my phone, the music switches off. Also if I have my phone open, turn the music back on and I go to another app, the music also often switches off again. How can this be fixed? 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 31, 2023 15:26

  It seems that the problem might be related to the way you are connecting to your Bluesound device. If you are using Bluetooth to connect to the device, it is important to note that you will not be able to use BluOS features. BluOS is a streaming platform that requires a Wi-Fi connection to work properly. If you want to access the full range of features offered by your Bluesound device, we recommend that you connect your device to your Wi-Fi network and stream your music through the BluOS app.

  To connect your Bluesound device to your Wi-Fi network, please follow these steps:

  1. Download and install the BluOS app on your mobile device or computer.
  2. Connect your Bluesound device to power and turn it on.
  3. Open the BluOS app and follow the on-screen instructions to set up your device and connect it to your Wi-Fi network.
  4. Once your device is connected to your Wi-Fi network, you can start streaming your music through the BluOS app and enjoy all the features and benefits of the platform.

  Here's a quick youtube video of how to use BluOS software - https://www.youtube.com/watch?v=VLtLw_DxVis
  
  Thanks for #LivingHiFi
• 

  Solomon van Blokland

  • April 04, 2023 03:15

  Hi Mark,

  Thanks for your feedback.

  
  I have indeed set up my device exactly how you state here, and I stream music via Wifi via my BluOS app. 
  That said, if I open my phone while streaming the music stops every time, the track goes back to the beginning. The same if I open my phone, turn on music and then open an app; the music often stops too. Alternatively, I can buy a cheap mobile phone and use it to stream via the BluOS app, but that can't be the intention, right? 

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• 

  Tony W.

  Product Support Manager

  • April 04, 2023 12:28

  HI Solomon

  Something is not right here. As a result, I have escalated your issue to our Support Crew who can provide more offline troubleshooting. They will be in touch via e-mail

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