"We could not find any players on your network"??

Answered

Keith

• March 28, 2023 11:35
• Edited

I have not been able to listen to my stereo for 12 days due to a faulty subwoofer component which is out for repair,so today I tried uploading the usual AMZ and Bluos for my NODE ( N130) and I got the notice that read "We could not find any players on your network",so I killed the power to the NODE and powered back up and even did a restart on my Windows laptop and I still get the notice come up????.why?

I recall having a hard time to get the NODE back after a few days of not being used,that time I got it back. I have the latest updates....Windows app:3.20.5(1), and Bluos: 3.20.45 as of March 3 2023. 

My wife gets the rotating blue wheel "looking for player" on her Samsung phone and I-pad,so is the trouble on our end or yours?

Solid blue LED on NODE.

Amazon comes up no problem.Thanks,Keith 

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• Official comment

  

  Tony W.

  Product Support Manager

  • March 27, 2023 20:13

  HI Keith

  I have escalated your issue to our Support Crew. They will reach out via e-mail to help identify why your network router is blocking traffic between the Blueosund Player and your App.
• 

  Keith

  • March 27, 2023 20:20

  Thanks,Keith

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• 

  Keith

  • March 28, 2023 17:00
  • Edited

  All is good now...reset router...(wife figured it out!) .Thanks,Keith

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