JAVASCRIPT - ERROR AFTER UPDATE BLUOS CONTROLLER WINDOWS APP V3.20.5

Answered

lveuce

• March 27, 2023 16:46

Hi,

I instaled new version of Blueos 3.20.5 on Windows 11 and getting error like this:

What is the source of this issue?

Best,

Lveuce

 

 

1

• Official comment

  

  Tony W.

  Product Support Manager

  • March 27, 2023 18:03

  As always, your first step should be to e-mail support@bluesound.com. I have escalated this issue to our Support Crew. They will be in touch via e-mail.
• 

  Brian

  Lossless

  • June 11, 2023 19:32

  Me too still happening....

  

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• 

  Nigel Watson

  • January 30, 2024 16:30

  I have same error - it would be helpful if you could put solution here. I am using macOS 

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• 

  Tony W.

  Product Support Manager

  • January 30, 2024 16:42

  Hi Nigel

  The error indicates a communication error. It is often caused by launching the App immediately while the laptop is still waking up from a stand-by state and the network communication is not fully re-established. It has been reported to our QA Team. Saying OK and then relaunching the App should resolve it.

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• 

  Nigel Watson

  • January 30, 2024 16:50

  thanks for quick response but no success with this. clicking ok just leaves blank screen. I have the menu bar showing but none of the options do anything when clicked. I have tried reinstalling bluOS but this does not work either

   

   

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• 

  Alain DW

  Lossless

  • January 30, 2024 16:56

  Maybe try a Help>Diagnostics>Reboot   ?

   

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• 

  Tony W.

  Product Support Manager

  • January 30, 2024 16:58

  Check your FORCE QUIT if the App is still running in the background so did not shut down after the error.

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• 

  Nigel Watson

  • January 30, 2024 17:07

  where do I find help - diagnostics - reboot ?. cannot see this within my bluOS options

  I have tried force quit. I have tried rebooting my vault and my Mac. No success. Can use the phone app on my iPhone but this does not have option to reindex my library. And I do need to get my MacOS version working

   

   

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• 

  Nigel Watson

  • January 30, 2024 19:44

  I have rebooted my Mac a couple of times. complete "cold" boot. Still get the javascript error. Cannot get into the app to select settings due to javascript error.

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• 

  Tony W.

  Product Support Manager

  • January 30, 2024 19:52

  Hi Nigel

  It may be best to email us at support@bluesound.com so our Support Crew may take a closer look - please let them know the make and model of your Mac along with which version of macOS you are running.

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• 

  Nigel Watson

  • January 30, 2024 19:56

  thanks have raised the issue. just tried uninstalling the app and downloading / reinstalling - but still getting the same issue. thanks for your help

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