JAVASCRIPT - ERROR AFTER UPDATE BLUOS CONTROLLER WINDOWS APP V3.20.5

Answered

lveuce

• March 27, 2023 16:46

Hi,

I instaled new version of Blueos 3.20.5 on Windows 11 and getting error like this:

What is the source of this issue?

Best,

Lveuce

 

 

1

• Official comment

  

  Tony W.

  Product Support Manager

  • March 27, 2023 18:03

  As always, your first step should be to e-mail support@bluesound.com. I have escalated this issue to our Support Crew. They will be in touch via e-mail.
• 

  Brian

  Lossless

  • June 11, 2023 19:32

  Me too still happening....

  

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• 

  Nigel Watson

  • January 30, 2024 16:30

  I have same error - it would be helpful if you could put solution here. I am using macOS 

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• 

  Tony W.

  Product Support Manager

  • January 30, 2024 16:42

  Hi Nigel

  The error indicates a communication error. It is often caused by launching the App immediately while the laptop is still waking up from a stand-by state and the network communication is not fully re-established. It has been reported to our QA Team. Saying OK and then relaunching the App should resolve it.

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• 

  Nigel Watson

  • January 30, 2024 16:50

  thanks for quick response but no success with this. clicking ok just leaves blank screen. I have the menu bar showing but none of the options do anything when clicked. I have tried reinstalling bluOS but this does not work either

   

   

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• 

  Alain DW

  Lossless

  • January 30, 2024 16:56

  Maybe try a Help>Diagnostics>Reboot   ?

   

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• 

  Tony W.

  Product Support Manager

  • January 30, 2024 16:58

  Check your FORCE QUIT if the App is still running in the background so did not shut down after the error.

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• 

  Nigel Watson

  • January 30, 2024 17:07

  where do I find help - diagnostics - reboot ?. cannot see this within my bluOS options

  I have tried force quit. I have tried rebooting my vault and my Mac. No success. Can use the phone app on my iPhone but this does not have option to reindex my library. And I do need to get my MacOS version working

   

   

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• 

  Seppi Evans

  Hi-Res

  • January 30, 2024 18:00
  • Edited

  In the BluOS App select Settings, Diagnostics, Reboot to restart.

  However it’s not the player that needs rebooting it’s the Mac. iOS device do have the option to Reindex and Rebuild Index.

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• 

  Nigel Watson

  • January 30, 2024 19:44

  I have rebooted my Mac a couple of times. complete "cold" boot. Still get the javascript error. Cannot get into the app to select settings due to javascript error.

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• 

  Tony W.

  Product Support Manager

  • January 30, 2024 19:52

  Hi Nigel

  It may be best to email us at support@bluesound.com so our Support Crew may take a closer look - please let them know the make and model of your Mac along with which version of macOS you are running.

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• 

  Nigel Watson

  • January 30, 2024 19:56

  thanks have raised the issue. just tried uninstalling the app and downloading / reinstalling - but still getting the same issue. thanks for your help

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