Node N130 lost its Roon Tested cert after factory reset

Answered
Eli Barbie

Hi

While trying to fix random reboots (network disconnections) on my Node N130, I did a factory reset and rebooted the router and Roon core machine. Now Roon sees the Node as a Roon-ready Aiplay endpoint bit not as a Roon tested like before. 

I tried another factory reset and many reboots, but it didn't help.

I did open another ticked but I never got support even for the two previous ones regarding the reboots. Is there a way to force the Node to be detected by Roon as a certified device?

Thanks

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Comments

8 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    After investigating the reports we received, we have found that the issue is caused by a bug that we are currently investigating and fixing with our quality assurance team. This bug is related to the BluOS player's firmware version 3.20.45, which can cause Roon to not detect the device when it is FACTORY RESET.

    Fortunately, we have identified a fix for this problem. We recommend rolling back to firmware version 3.20.25 and then upgrading back to 3.20.45. This should resolve the issue and allow Roon to detect your device as a Roon-ready endpoint.

    We recommend contacting our support team, who can guide you through the process and provide additional help if needed.

    We apologize for any inconvenience this may have caused and thank you for bringing this issue to our attention.

    Thanks for #LivingHiFi

  • Eli Barbie

    Thank you. I meant Roon ready of course, not Roon tested (airplay). I already opened a support ticket. Is this enough to get help with rolling back FW?

     

    Thanks

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  • Mark T.
    Sr. Support Crew Member

    Hi Eli,

    I see your ticket. We will reach out to you soon.

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  • Eli Barbie

    Thanks. If a newer FW fix is expected to be released within a week or so, then I'm OK waiting it out (I can use Roon via Airplay and, to be honest, I'm unable to tell any difference sound quality-wise anyways...)

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  • Mark

    I have the same issue.  Shall I open a support ticket also?

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  • Mark T.
    Sr. Support Crew Member

    Hi Mark,

    I see your support ticket. We will reach out to you soon.

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  • Mark

    Thank you for your help!! :)

    I very much appreciate it!

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  • Eli Barbie

    Just updating that after rolling back to FW 3.20.25, everything is back to normal. No more random song skips with Roon or random network disconnections. Factory reset no longer losses Roon ready cert. It is possible to roll back by using support (they do it remotely after providing them with the session number), but you can also roll back manually via USB and a similar process to a factory reset. Here are the instructions and link to the FW file:

    Format a usb pen drive in FAT32. Unzip the image file to it. Unplug power and network cables from the node and put usb stick in next to ethernet.
    Put power in and press and hold play (red circle) until it goes green then red again, at which point you let go.
    After a few seconds, the light will pulse green and red whilst the firmware is updated. Takes a few minutes.

    https://bluesound-deutschland.de/products/node/attachment/n130_usb_stick_3-20-25/

    You can download any FW version by editing the above URL. This FW is for Node N130 model only, not the older ones.

    Better to stay away from the current FW 3.20.45. Just reject any update offer until a newer FW becomes available.

     

     

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