Node 2i not showing up in Tidal connect

Answered

Sanjeev Das

• March 20, 2023 07:00

Node 2i is no longer showing up in Tidal connect on Android. However, I can play tidal through the bluos app. Spotify connect works.

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 20, 2023 15:48

  We suggest trying the following steps to resolve the issue:

  1. Reboot your Bluesound NODE 2i player. You can do this by going to BluOS >> Help >> Diagnostics >> Reboot. This should reset the player and may resolve the Tidal connect issue.

  2. Rename your Bluesound NODE 2i player. You can do this by going to BluOS >> Settings >> Player >> Room Name. Try changing the name of the player to a unique name that is not similar to any other device names on your network. This may help to avoid any conflicts that could be causing the Tidal connect issue.

  3. Reboot your entire network, including your modem, router, switch, extenders, and Bluesound players. This should help to refresh your network settings and resolve any connectivity issues that may be causing the Tidal connect issue.

  If the suggestions above do not help with your issue. Please send us a support ticket using your BluOS app, BluOS >> Help >> Send Support Request and a member of our support team will be happy to assist you.
  
  Thanks for #LivingHiFi
• 

  DeRon Brown

  • April 02, 2023 19:11

  I'm also experiencing this issue on both Android and iOS devices. My Android devices is a Google Pixel 7 Pro running Android 13 and using Tidal version 2.79.1.1107.10540. My iOS device is an iPhone 11 running iOS 16.2 and using Tidal version 2.78.0 build 4888.

  My Node 2i has Android app 3.20.5 build number 2725 with BluOS 3.20.45.

  I followed all the steps recommended, and when I first opened my Tidal app on Android and went to select the source, I did see the new Bluesound unique name that I picked for about 3 seconds in the sources list before it disappeared. After that it never appeared nor did it appear on my iPhone.

  Given my issue is on both iOS and Android, it doesn't seem to be an Android app problem. Let me know if there's any other troubleshooting information I can provide.

  1

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