speakers won't connect to new router
Hello - I had to get a new router and now my speakers won't connect. The app doesn't seem to work now. Initially when I opened the iPhone app it appeared it wasn't connected to internet. None of the options such as Optical Input, Analog input etc, Tidal, etc were there. So I deleted the app and reinstalled. Every time I open the iPhone app it asks me to accept the T&C's then it says "allow local network access". I click on that then get a learn more or get started button. I click get started and it takes me to connect player.. when I go to my wifi on iPhone to select the player, non of the players are there in network.
Any thoughts? thanks!
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Official comment
To connect your player to your new wireless network, please follow the steps below.
1) Disconnect the power from your Bluesound Player
2) Connect an Ethernet cable directly to the Bluesound Player, which goes directly to your router
3) Connect the power back into the Bluesound Player
4) Wait until the LED is solid blue on the top of your Bluesound Player
5) Open the mobile BluOS controller while connected to the WiFi network of your home
6) Select the 3 lines in the top left corner of the BluOS app and go to Settings
7) Select Player and then WiFi
8) Select the WiFi network you wish to connect to and enter the password for it
9) Wait 5 minutes and then disconnect the power from your Bluesound Player
10) Disconnect the Ethernet cable and then reconnect the power for your Bluesound Player
If you are still having issues connecting to your NEW router, please send us a support ticket to support@bluesound.com and a member of our support team can assist you with your issue.
Thanks for #LivingHiFi -
Update.. I unplugged router and speakers and waited 5 min. Now when I launch the app and go to wifi it sees the speakers, but when I select one of them it puts a check next to it, but I get "No Internet Connection"
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