BlueSound to Tidal Connection

Answered

David Audley

• March 14, 2023 12:52

I installed the new Bluesound OS yesterday and things worked for several hours and then the Tidal stream stopped mid-song.  Nothing displays from Tidal - Playlists, Artists, etc.  Other services work.  Tidal works separately on my other devices.  I tried logging out of Tidal in the Bluesound OS and now I cannot log back in.  Same problem from my desktop and phone.

Anyone have a suggestion.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 15, 2023 12:18

  We're sorry to hear that you're having issues with your Tidal login. We understand how frustrating this can be, but rest assured, we're here to help you.

  To assist you with this issue, we recommend that you send a support ticket to our support team at support@bluesound.com. Alternatively, you can submit a support request through the BluOS app by going to Help > Send Support Request. One of our knowledgeable support team members will get back to you as soon as possible to help resolve this issue.

  Thanks for #LivingHiFi
• 

  David Audley

  • March 14, 2023 13:21

  I just tried uninstalling the BlueOS on my computer and reinstall.  Still will not let me access Tidal.  Same on my iPhone.  Just to restate ... I can access Tidal directly from the Tidal app on my computer and iPhone.

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  David Audley

  • March 14, 2023 22:37

  Tidal Spontaneously started again.  Weird.

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  David Audley

  • March 15, 2023 12:32

  BlueOS operating normally.  Issue has cleared.  Thanks, BlueSound for responding.

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