Bluos app not finding pulse m + roon dropout

Answered

ne

• March 13, 2023 14:50

I have recently bought the pulse m but I noticed using the iPhone app there is regular drop out of the app and it being unable to find the pulse. I have naim equipment which does not drop out and my wifi signal is excellent. I'm also connected via roon to my network and again the pulse just stops now and again no reason apparent Tried re starting all items but it still happens again Quite puzzling. As wifi signal to pulse indicates as good. Why the issue with the iOS app I don't have a similar issue if I switch to using the app on my mac., this appears to connect ok?

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 15, 2023 12:23

  We are sorry to hear that you are experiencing dropouts with your Bluesound PULSE M and ROON integration. We understand that this can be frustrating and we are here to help you get this resolved.

  To better assist you, we recommend that you send a support ticket to our support team at support@bluesound.com. Alternatively, you can submit a support request through the BluOS app by going to Help > Send Support Request. This will help us gather more information about your system and identify the root cause of the dropouts.

  Once we receive your support ticket, a member of our support team will get back to you as soon as possible to help troubleshoot the issue and find a solution. We appreciate your patience and understanding in this matter.
  
  Thanks for #LivingHiFi

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