Missing first half second of playback

Answered
Lawrence

Hello

I notice that the first half second or so of the first track I play from my Vault 2 is skipped. No problem with subsequent tracks of same album or when switching to another album. Have this issue for some time but just didn’t remember to report it till now. Read past articles on similar issue which suggest it has been resolved but apparently not … at least for my unit. 
I run the Vault2 through a M51 DAC via coaxial through to NAD pre and power amps. 
iOS App is v3.20.2 n BluOS is ver 3.20.45
Any advice to get this fixed will be much appreciated. 
Thanks

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Comments

3 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    This is not a software issue but likely caused by your amplifier waking up from sleep and not playing the first half second. Please select Help, Send Support Request in the BluOS App and when doing so, please let the Support Crew know the make and model of your pre-amp and amplifier...

  • Lawrence

    Didn’t realise my NAD amps can ‘sleep’. I typically turn all the equipment on and start playing stuff from my Vault2 once the M51 is ready .. display showing the correct source. Anyway, I raised a Help request from my iPhone. I received a long set of instructions to basically disconnect all my devices connected to my router and reset it to clear the cache. I was also told I sent the log of my Soundbar and not the Vault. Well, I don’t see anyway to select between either one when I raised the Service Request so I played something from the Vault, with the Soundbar inactive, when raising the second request hoping the correct log will be picked up. I have not received any confirmation if the correct log was sent.

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  • Tony W.
    Product Support Manager

    Please continue to work with our Support Crew. You are in great hands with Chris R.

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