Pulse P 300 problem

Answered
Morten
Have a Pulse P300 that wont olay anymore. The liggt is blue but no sound. Did a software update yesterday and then it worked. Tried to turn it on sveral times but no sound from spotify. Also did a reboot of both router and Pulse but no luck. The light is blue and comes up in Spotify but no sound.
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  • Official comment
    Mark T.
    Sr. Support Crew Member

    Thank you for getting in touch with us about the no audio issue you are experiencing with your Bluesound PULSE. We apologize for any inconvenience this may have caused you.

    We understand that this issue needs assistance from our support team, and we would like to provide you with the best customer service experience possible. To do so, we recommend that you contact our support team via the BluOS app or by sending us an email at support@bluesound.com. Our team will be more than happy to assist you in resolving the issue you are facing with your device.

    We appreciate your patience and understanding, and we assure you that we are committed to providing you with the best possible customer service experience.

    Thanks for #LivingHiFi

  • Darren

    I have 3 of the original Pulse and they all are doing the exact same thing as you described.  I can see them on the network, I can adjust the volume on the unit and watch is change is the app but I get no sound other then a popping noise.  

    I took them to my NAD service center and they told me there are not allowed to work on them because they are out of warranty.  So I have spent $2,100 on bricks at this point.  I also purchased the Master series M17 and M23 as well as a power node and a couple pulse mini.  All in I a have spent over 16K on this brand and they are refusing to even look at the pulses.  They offered me a 20% reduced price to purchase a new model.  I think my only option is to move to SONOS and I think I made a big mistake not buying Sonos in the first place.  DO NOT BUY BLUESOUND THEY WILL NOT SUPPORT THEIR DEVICES.

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  • Rod Smith3

    I had the same issue and when I contacted Bluesound support. They told me they could not help and there was no repair service available for the speaker in Canada. Not exactly quality service or support. I was offered a small discount on a new unit, but at that point I was not prepared to take another chance on any bluesound product and have my money go to waste if there were any issues going forward.

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  • Darren

    Rod

    What did you purchase to replace the P300 I still need to find replacements?  It's clear that Bluesound is not going to stand behind any of their products and I do not want to spend more money on a sinking ship. 

     

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