OSX controller: can't access Audio Settings from Now Playing

Answered

Bodi

• March 08, 2023 09:50
• Edited

I can't access the audio settings from Now Playing.

Other options like Edit Fixed Group and Bluetooth Headpones do work. When I click on Audio Settings, the message "just a moment" pops up and nothing happens.

Also, it would be nice to have the speaker group positioned next to the volume icon, on the right, so that it's consistent throughout the app:

The audio settings do work from there.

Controller version is 3.20.5

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 08, 2023 13:53

  After reviewing your case, we regret to inform you that we were unable to replicate or recreate the issue you are experiencing. However, we are here to help you resolve this problem and would like to recommend some steps that might help.

  To start with, we suggest uninstalling the BluOS app and clearing the cache folder. After that, please try reinstalling the app and let us know if the issue persists.

  We hope that these steps will help you get the app up and running smoothly again. If you continue to experience any issues, please don't hesitate to reach us at support@bluesound.com 

  Thanks for #LivingHiFi
• 

  Bodi

  • March 08, 2023 18:24

  Hi Mark,

  I deleted the app and the caches,  but the problem persists.

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• 

  Bodi

  • March 10, 2023 07:37

  I noticed that, although nothing happens in the Now Playing screen, when I go back to the 'previous' window (by using the downwards pointing arrow in the upper left corner), the audio-settings are in that screen.

  So is this behaviour by design, or should the Audio Settings pop-up in the Now Playing screen?

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