Bluesound Node N130 audio-cut on ARC
Answered
The past few days when I get home, the audio on my 2022 Bluesound Node is super choppy on ARC (connected to by LG TV via HDMI). I can’t connect to the device via the app, and a hard reset fixes the issue. This has happened every day for the past 3 days or so. I have had no internet connectivity issues otherwise, and the fact that it affects ARC suggests it’s not networking related. Again, a hard reset fixes the issue but it comes back every 24 hours or so.
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Official comment
It appears that the issue may be related to your device's connection to your LG TV via HDMI ARC. However, we would like to investigate further to determine the root cause of the problem.
To start with, we suggest trying the following steps:
- Check the HDMI cable connections between the Bluesound Node and your LG TV to ensure that they are properly seated. Also, make sure you are using HDMI Certified Cable for the best result.
- Ensure that the firmware on both your Bluesound Node and your LG TV are up-to-date.
- Try connecting your Bluesound Node to your TV using a different HDMI cable or a different HDMI input on your TV to see if the issue persists.
If the issue persists, please contact our support team via the BluOS app or by sending us an email at support@bluesound.com. Our team will be more than happy to assist you in resolving the issue you are facing with your device.
Thanks for #LivingHiFi
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Thank you for responding. I've followed your guidance including changing HDMI but I'm still having the issue. As I noted, I'm unable to access the device via the app when it's in this buggy state. Additionally, my preset buttons don't work when it's in this state, which includes playing from different streaming services. This suggests that the issue isn't with the HDMI cable. Also as I noted, the issue goes away for about 24 hours when I hard reset the N130.
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