Marco

Answered

Marco Verhaar

• March 07, 2023 10:33

problems with the sound since the purchase.
occasionally drops out.
it's like the soundbar loses contact with the Pulse M's for a moment
the store has indicated that this is a known issue.
had an update last week, 3.20.45
I don't think this was the update I'm waiting for, the problem is, the sound is still missing. In April another update will solve the problem

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 08, 2023 14:31

  Thank you for getting in touch with us about the occasional drop outs issue you are experiencing with your Bluesound devices. We apologize for any inconvenience this may have caused you.

  We understand that this issue needs assistance from our support team, and we would like to provide you with the best customer service experience possible. To do so, we recommend that you contact our support team via the BluOS app or by sending us an email at support@bluesound.com. Our team will be more than happy to assist you in resolving the issue you are facing with your device.

  We appreciate your patience and understanding, and we assure you that we are committed to providing you with the best possible customer service experience.

  Thanks for #LivingHiFi

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