New update results in signal cutting out

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5 comments

  • Official comment
    Mark T.
    Sr. Support Crew Member

    To open a support ticket and receive assistance from our team, we recommend using the BluOS app. Simply navigate to the 'Help' section in the app's settings and submit a support request. Our team will receive your request and respond as soon as possible.

    Thanks for #LivingHiFi

  • Svetlin Simeonov

    Same problem here. How can we get previous FW versions and disable your automatic update forever? Your new FWs are terrible!

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  • Tom Bicknell

    I have this same issue and it has nothing to do with the router or IP allocations. It started after the last firmware update and is an internal issue with my Node. I even put it on an isolated network and ran packet captures and nothing was amiss on the network side but at a certain point the Node stops responding to requests and drops off the network. 

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  • Mark T.
    Sr. Support Crew Member

    Hi Svetlin and Tom,

    Thank you for contacting us regarding your networking issue with your Bluesound devices. We understand how frustrating it can be when your audio equipment is not functioning as expected, and we're here to help you resolve this issue as quickly as possible.

    Svetlin, we have received your feedback and have escalated it to our support team. A member of our support team will reach out to you shortly to assist with your issue.

    Tom, we see that you already have a support ticket in our queue. Please rest assured that we are working diligently to address your issue and will get to your ticket as soon as possible.

    Thank you for your patience and understanding. We appreciate your continued support and loyalty to our products.

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  • Terry Kuhnhein

    Same issue here after last week's update.  I will open a ticket.

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