New update results in signal cutting out

Answered

EJK

• March 03, 2023 07:44

2nd update results in choppy music. Reset router and keep having to unplug Node N130. What's up? This has been happening with both updates this week.

1

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 03, 2023 13:29

  To open a support ticket and receive assistance from our team, we recommend using the BluOS app. Simply navigate to the 'Help' section in the app's settings and submit a support request. Our team will receive your request and respond as soon as possible.
  
  Thanks for #LivingHiFi
• 

  Svetlin Simeonov

  • March 09, 2023 09:11

  Same problem here. How can we get previous FW versions and disable your automatic update forever? Your new FWs are terrible!

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• 

  Seppi Evans

  Hi-Res

  • March 09, 2023 16:01

  This is caused by the Router loosing IP allocations. Power off the Router, Bluesound devices and controllers. Power on the Router and when fully up your Bluesound devices and try again.

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  Tom Bicknell

  • March 15, 2023 13:13

  I have this same issue and it has nothing to do with the router or IP allocations. It started after the last firmware update and is an internal issue with my Node. I even put it on an isolated network and ran packet captures and nothing was amiss on the network side but at a certain point the Node stops responding to requests and drops off the network. 

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  Mark T.

  Sr. Support Crew Member

  • March 15, 2023 13:37

  Hi Svetlin and Tom,

  Thank you for contacting us regarding your networking issue with your Bluesound devices. We understand how frustrating it can be when your audio equipment is not functioning as expected, and we're here to help you resolve this issue as quickly as possible.

  Svetlin, we have received your feedback and have escalated it to our support team. A member of our support team will reach out to you shortly to assist with your issue.

  Tom, we see that you already have a support ticket in our queue. Please rest assured that we are working diligently to address your issue and will get to your ticket as soon as possible.

  Thank you for your patience and understanding. We appreciate your continued support and loyalty to our products.

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  Terry Kuhnhein

  • May 31, 2023 20:47

  Same issue here after last week's update.  I will open a ticket.

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