Node-2 playback dropping

Answered
Cyriel Houben

The playback on my 5-year old Node-2 starts dropping after some time. When I turn it off for half a minute, and on, the problem seems to disappear. But recently it started to come back much quicker. It happens with both Tidal and Qobuz, I am not yet sure if it also occurs with NAS playback. WiFi connection is good to excellent, network quality is like one would expect from glass fibre, > 500Mb/s. Any thoughts?

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  • Official comment
    Mark T.
    Sr. Support Crew Member

    Based on the information provided, there could be a few potential reasons why your NODE 2 is experiencing playback issues. Here are some things you can check and try:

    1. Buffering issue: It's possible that your NODE 2 is not buffering enough data to maintain a continuous stream of audio. This can be caused by a slow network connection, weak WiFi signal, or issues with your streaming service. You can also try connecting your NODE 2 directly to your router using an Ethernet cable to eliminate any Wi-Fi-related issues.

    2. Firmware issue: Check if there are any firmware updates available for your NODE 2 and make sure it is running the latest version. Sometimes firmware updates can fix bugs and improve performance.

    It's also worth noting that you should try playing music from a different source, such as a local USB drive or another streaming service such as Spotify to see if the issue persists. This can help determine if the issue is specific to streaming or if it is a more general problem with your NODE 2.

    Hope this helps. If you need, you can also reach out to our support via email at support@bluesound.com and a member of our support team will be happy to assist you.

    Thanks for #LivingHiFi

  • Rays Jazz

    I had a similar issue with my Node2 with Qobuz, last year, quite a few others in the UK, also were suffering from Qobuz and Node issues. Mine was never resolved, I gave up on Qobuz, I used Tidal and Deezer without any issues. Just been reading on a Hifi forum that several UK people resolved this issue by changing their router, so they could select the DNS address, to Google or Cloudflare. The problem was the supplied router by the ISP, from what I understand is the DNS address was not fixed, when changed during streaming then it would stop playing the music. This only seems to be a Qobuz issue. Not sure if this will fix your issue but I may be worth checking. I went through loads of stress trying sort this out, wish I had know about last April. I never use wifi, always connected by ethernet cable. It is not a network or weak wifi issue. Nearly all the issues I've seen have been Bluesound and Qobuz. Something BluOs may need to look into. If I want Qobuz, I'm going to have to change my router. 

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