Pulse sub+ Not pairing

Answered

Cindy

• February 22, 2023 07:59

Pulse sub+ Do not pairing. 

I can not longer pairing the installation. 

Both with cable or wifi wireless.

Factory settings (reset) do not fixed the problem. 

With the Cable I get the color light blue flashing purple. (don't show in the bluos app)

Wireless I get the color first red, than flashing green, than stay the light green. (I see with the app: The Pulse sub+) Try Connect: Installation process cannot be completed. 

Help me please. 

 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 22, 2023 14:01

  Sorry for the inconvenience. I will escalate your feedback to a support ticket and a member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi
• 

  Josiah Tubbs

  • November 25, 2023 19:18

  I have the same problem.

  Just purchased Pulse Soudbar+, Sub+, Powernode Edge, Node X.

  Sub+ flashing blue and purple. Connected to network, but won’t play or pair with either player. I can see it grouped in diagnostics with IP address, but not in the player drawer. I set it up, added to network, upgraded, etc. Tried factory reset, that didn’t work.

  Even the directions I found online didn’t align to the view and options I see in the BlueOS app.

  Was there a resolution to this?

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• 

  Chris

  • February 28, 2024 09:58

  Same here. BlueOS setup says push the pairing button for 5 seconds. But there is no pairing button!!
  If I find a solution I ll post it here.

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• 

  Tony W.

  Product Support Manager

  • February 28, 2024 13:31

  Hi Chris

  Your answers are right here; https://support1.bluesound.com/hc/en-us/articles/360056643913

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