Soundbar+ drops audio every 8 mins when Sub+ is connected
Answered
As the title says. I have a Sub+ connected to the Soundbar+. When watching TV/Movie/Youtube/etc about every 8 minutes there's a small drop/hickup in the sound. When I unpair the sub the problem is gone. I tried connecting the sub via WiFi and ethernet to the same router as the soundbar but that doesn't resolve the issue. Restart everything, no dice either. When playing music, everything seems fine.
The soundbar log shows this when the dropout occurs:
dspout: AF silence injections: restarting pipeline
Anyone experiencing the same?
-
Official comment
Firstly make sure you have a certified HDMI lead, (such as this in the UK https://www.leadsdirect.co.uk/shop/hdmi-lead-4k-premium-certified-gold-plated-1-8m/) then remove the lead and plug it back in at both ends. Finally remove the power from the TV (not just off) leave it five mins and try again.
If none of this helps immediately after the error using the BluOS App select Help…Send Support Request. This will send the logs to Bluesound for investigation.
-
Hi Seppi,
I'm using the included HDMI cable from the soundbar+. What I don't understand is why this problem only occurs when the Sub is paired with the soundbar? Can you explain what the HDMI cable has to with this?
Also, why doesn't Bluesound include a certified cable? I'm spending 1900 euro's for this set and the included cable is not capable?
I'll order another cable but I'm very disappointed that it doesn't work out of the box.
0 -
A lot of Hi-Fi manufacturers supply cheap get you going leads so Bluesound is no different.
As it makes no difference if you use Ethernet or Wi-Fi then it’s a good starting point to check the audio Source. Not saying that’s what the problem is but it’s something to rule out.
Just removing the power from the TV can reset the handshaking so perhaps try that.
0 -
I have now discovered that the issue lies with the Nvidia Shield. The PS5 does not experience any audio drops when streaming something from Amazon Prime.
I have checked and tested various settings on the Shield, connected the Shield to the PS5 HDMI cable but the problem persists. Until I disconnected the sub from the soundbar in the app. Then the Shield works perfectly again...
0 -
Glad to hear you have found the problem was not aware you had a Shield until now otherwise I would have suggested looking at the audio settings on it.
0 -
But I still don't understand why the sub causes the audio to drop. I hope the support team can come up with something
0 -
You will need to log a support ticket, after the next drop using the BluOS app select Help…Send Support Request.
0 -
Oh yeah, forgot to mention I already logged a ticket last night. I updated it with the latest findings.
0 -
I have to get this off my chest. I'm now testing with a brand new Sony Bravia, new Audioquest Pearl cables and STILL experiencing audio dropouts.
Although Bluesound support is very responsive, they can replicate the issue but don't know when it will be fixed!
First I was told there is a glitch with dolby surround when the soundbar is the only speaker. Wait, you're selling a dolby surround soundbar and KNOW there's a glitch, but you don't fix it? You wait for customers to complain, tell them to buy better HDMI cables, reset everything, etc, etc? I was told to turn off dolby surround on the Shield and PS5.
So then I added two rears, a pulse flex and pulse M and STILL experienced audio drops. I was then told that the engineers could replicate the issue but didn't know when it would be fixed.
Really Bluesound? I guess you have other priorities than fixing a KNOWN issue that annoys the hell out of customers.
0 -
I have been experiencing exactly the same issues and disappointed that BlueSound are unable to sort this matter that they are aware of. My original soundbar was replaced as a consequence of the problem. The new soundbar works fine without the subwoofer. Come on BlueSound. Sort this out!!!
0 -
Thanks for chiming in. I've linked to your comment in the BluOS 4.0 thread
0
Please sign in to leave a comment.
Comments
11 comments