Wired connection doesn't work

Answered

Michael Bush

• February 18, 2023 12:27

I'm connecting to my router via a plug socket adapter. My powernode works fine on WiFi but when you connect via ethernet port it looses connection. The adapter also runs my xbox with no issues. I've swapped ethernet cables with the xbox and the xbox connects no problem but not the powernode?? Can you help?

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  Michael Bush

  • February 18, 2023 13:49

  Hi I can't move the BN nearer to my router. It's strange and slightly frustrating that every single other device such as lap top PC ,xbox and play station all work with no problem. It must be a BN issue? Thanks

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  Michael Bush

  • February 19, 2023 14:27

  Hi
  Before I connected to the router, I plugged into one of my TP mesh hubs and this worked with the cable plugged in. But as previously mentioned it doesn't work with a mains o mains internet connection.
  I'll purchase another mesh .
  Thanks

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  Michael Bush

  • February 19, 2023 14:58

  Hi I take that all back I'm afraid when plugged directly into the router with the ethrrnet cable provided it can't find the powernode. Any suggestions? Thanks

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  Michael Bush

  • February 19, 2023 17:10

  Hi managed to dust off my PC and it can see the powernode. But I still can't via my android phone??

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  Michael Bush

  • February 19, 2023 18:03

  Hi thanks, my dusty PC is connected via the mains adapter and the powernode is plugged directly into the router. I can see the power node via WiFi on my phone but not when it's plugged into the router?

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  Rory Flynn

  • November 27, 2024 12:38

  I’m getting, what seems to be, the same issue. My PS5 can connect by ethernet, when I plug the same cable into the Node I get nothing. The blue does go blue, byt the app screen stays blank. No flashing lights appear on the ethernet port on the Node. Bluesound devices do seem to struggle with wifi.

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  Tony W.

  Product Support Manager

  • November 27, 2024 14:36

  Hi Rory

  It is likely your home router is blocking or not allowing certain traffic using an Ethernet port. Please e-mail support@bluesound.com and let them know the make and model of your home router. If it is provided by your Telco, please let us know the name and region of your telecom provider. If you are using any network extenders, please also include that information in your e-mail and our Support Crew can take a closer look.

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