TV sound stutters

Answered
Kris Broodcoorens
I have a Soundbar+ and two Pulse Flex 2i. TV is connected with HDMI to soundbar. The sound coming from the Pulse Flex stutters or drops away shortly when playing sound from the tv. No issues when streaming music from Spotify or Tidal. Have tried several options, nothing seems to work. No difference in Home Cinema Mode or just connected players. Please advise.
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Comments

12 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    I have escalated your feedback to a support ticket. A member of our support team will reach out to you soon.

    Thanks for #LivingHiFi

  • Diederik

    Exact same issues over here!

     

    1
  • Sebastian

    Hello, I do have the same problem. Is there already a working solution. It is so annoying to the point that I already plugged out my flex 2i rear speakers when I watch a movie. Thanks

    0
  • Diederik

    Mine is recently send to the Bluesound repair center, it should be back this or next week. It had something to do with the HDMI they said.

    1
  • Sebastian

    Thanks, would be great if this can solve the problem!

    0
  • Geoff Dorn

    If you get a solution please post it here. I’ve been going in slow painful circles with support and getting Absolutely no where.

    0
  • Diederik
    • Edited

    After all they send it to the Bluesound center in Denmark where they completely renewed the HDMI part inside. And that finally helped.

    Too bad it came damaged back (....) they probably dropped it. But the guy (Edwin) from Hifi Klubben Apeldoorn was so kind to give me a complete new soundbar! Great service.

    1
  • Sebastian

    Okay, thank you, that's great to hear. Maybe this will solve our problems as well. I will write a ticket to bluesound directly. Nobody from bluesound seems to respond here anymore.

    0
  • Tony W.
    Product Support Manager
    • Edited

    Hi Sebastian

    Support@bluesound.com or Send Support Request in the Settings of the App should always be your plan.

    This feedback channel is not meant as true Technical Support.

    0
  • Kris Broodcoorens

    Hello,

    After the update to Bluos 4 the issue was mysteriously resolved. In return I got some minor issues back although the Home Cinema mode is working much better.

    In regard to the HDMI-solution: I also had this issue with a previous version of the soundbar without hdmi.

    Kind regards,
    Kris

    0
  • Sebastian

    Hi Tony,
    thank you. I will do so. @Kris, I already have blueOS 4 but the issue still occurs. Good though that it worked for you.
    Best regards
    Sebastian

    0
  • Kris Broodcoorens

    Unfortunately after the last bluos-update problems got worse again. Surprisingly, this time while playing music through Spotify: flex start to stutter and after a while music stops completely.

    1

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