Dropped connection

Gareth Evans

• February 16, 2023 16:24

My node keeps dropping the connection.  Every time I want to use it, I have to reboot it by powering it off/on.  Sometimes it does not play all tracks on an album, and I have to reboot it. Does not show my Tidal info such as favourites, etc. 

 

Thanks in advance, Gareth

 

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• Official comment

  

  Seppi Evans

  Hi-Res

  • February 16, 2023 18:21

  If the Node looses connection to the router the LED on the front should change colour, if it does not this implies either the controller device is loosing connection or there is a local networking issue.

  With Tidal, try removing the login credentials and then adding them back, your favourites should show but again this hints at a network issue. You could have a poor Wi-Fi signal in the Nodes location if using Wi-Fi or the Ethernet cable needs reseating / replacing.

  Try powercycling the router, then when it’s fully up and running reboot the Node using the Bluesound App (Help…Diagnostics…Reboot) to see if this helps at all.

   
• 

  Gareth Evans

  • February 17, 2023 17:13

  LED stays blue.

  Just Settings, Help, Add player on screen. Went to Settings, Diagnostics. Small spinning wheel at top right, never seems to complete. After a couple of minutes, Tidal screens come up, and I can use OK.

  Recycling router sometimes works. Rebooting Node usually works.

  I get the impression that just starting the app and waiting 2-3 minutes works.  Used to start and go to Tidal screens almost immediately.

  The only possible change is that iOS on iPhone and iPad have automatically updated.

  Thanks, Gareth

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• 

  Seppi Evans

  Hi-Res

  • February 17, 2023 18:21

  Blue LED is good, meaning the player is connected to your router. The BluOS app however sound like it’s not connecting very well, you have to think of the App as a remote control like a TV.

  The best thing to do is to submit a support ticket, when it’s next not behaving, from the BluOS app select Help…Send Support Request. This will send the logs to Bluesound for investigation.

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  Gareth Evans

  • February 17, 2023 19:41

  Thanks, I will do that.

  Gareth

   

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  Gareth Evans

  • February 17, 2023 20:04

  Just did the support ticket thing.  Don’t know if it worked.

  Got an almost blank screen, with a spinning wheel at the top.  Left it like that forv15-20 minutes and still spinning.  Closed the app.

  Gareth

   

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• 

  Seppi Evans

  Hi-Res

  • February 17, 2023 20:06

  Best to email support then, otherwise it’s possible the ticket won’t get logged.

  support@bluesound.com

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  Gareth Evans

  • February 17, 2023 21:19

  email sent

  Gareth

   

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