Dropped connection

Answered

Gareth Evans

• February 16, 2023 16:24

My node keeps dropping the connection.  Every time I want to use it, I have to reboot it by powering it off/on.  Sometimes it does not play all tracks on an album, and I have to reboot it. Does not show my Tidal info such as favourites, etc. 

 

Thanks in advance, Gareth

 

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  Gareth Evans

  • February 17, 2023 17:13

  LED stays blue.

  Just Settings, Help, Add player on screen. Went to Settings, Diagnostics. Small spinning wheel at top right, never seems to complete. After a couple of minutes, Tidal screens come up, and I can use OK.

  Recycling router sometimes works. Rebooting Node usually works.

  I get the impression that just starting the app and waiting 2-3 minutes works.  Used to start and go to Tidal screens almost immediately.

  The only possible change is that iOS on iPhone and iPad have automatically updated.

  Thanks, Gareth

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  Gareth Evans

  • February 17, 2023 19:41

  Thanks, I will do that.

  Gareth

   

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  Gareth Evans

  • February 17, 2023 20:04

  Just did the support ticket thing.  Don’t know if it worked.

  Got an almost blank screen, with a spinning wheel at the top.  Left it like that forv15-20 minutes and still spinning.  Closed the app.

  Gareth

   

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  Gareth Evans

  • February 17, 2023 21:19

  email sent

  Gareth

   

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  Joppe van Berkum

  • October 11, 2024 20:50
  • Edited

  Hi Gareth, did you ever solve this issue? I still have it on my Powernode N330.

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