Share Already Configured error + other Mac issues
Answered
I noticed that a Windows user was having a "Share Already Configured Error" and you gave direction on how to remove the cache to solve the problem. How can I resolve the problem on a Mac (Ventura 13.0 OS).
Trying to get the BLUOS to connect to my Node using Network Shares on a Mac has been a nightmare. I worked with the helpful tech support on this a few years ago and it never worked. I tried is again this week, hoping that the recently updated BluOS controller might help solve the problem. At first, one folder worked, but the other two resulted in an error in the BluOS software. Tried remounting - no luck. I've used the NETBIAS name and then tried the TCP address and followed all the directions on this site. Deleted all shares and now nothing shows up in the BluOS software. Of course, everything works fine in PLEX - point it to the directories you want shared and then listen to music. Oh how I wish it was as easy for BluOS!
The sound of the Node is excellent, but it is almost useless since I can't connect my music to is across the network and the USB support for a local drive is not recommended. Looking at other posts on the net it is clear that I am not alone in having this type of problem. I wish someone would take a deep look into this issue and figure out what is causing the problem and find a solution. I would never recommend this product to anyone until there is a solution to the endless connectivity issues with this software/hardware.
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Official comment
Hi David
In the BluOS App, please select Help, Send Support Request so our Support Crew can review your player log file and identify why you are having this issue,
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Hi David, if we start with the simple things…
This is not a Bluesound issue, rather a networking issue in general and if you can connect to the share using another computer then you would be on the road to success.
Plex is different as its local to the Mac and can find the drives / content easily.
Ensure the name (as in networking preferences) of the Mac is simple and short, nothing other than alphanumeric, no dashes symbols and I emphasise short like… “computer”
Using the IP address is good methodology but also ensure that the IP address is reserved in the router, otherwise after a power cut / router reboot the IP address will change. Most domestic routers and the so called pro-sumer devices are frankly rubbish so regular rebooting is a must. For example a device gets an IP but then updates and reboots, it then requests another IP which the router gladly complies with, but the router now has two IP addresses for the same hardware MAC address and routing is hit and miss until the original IP address lease expires.
Next permissions.. removing them and adding again often help, as does creating a “BluOS” user, make it easy and give the BluOS user Admin rights and a simple password. Basically remove what you have done and recreate with a new user.
Hopefully this will help but in all honesty I have been involved in IT for many years and owned Apple computers since the Apple II and still would not use a “PC” to share any files, I did it a long time ago with Windows for Workgroups and the nightmare persists. So I would recommend you purchase a NAS, in the UK a refurbished model from WD can be bought for less than £100. They are low noise, low power and available on the network 24/7 without worrying that a computer has gone to sleep. Perhaps this is something you could consider?
For my music I use an old retired WD NAS, in other word no more updates or security patches. Had the box a good 15 years and it still does all I need. If a hacker gained access to my network the last thing I would be concerned about is my music collection, I have several backups and the originals on CD… and copies on removable drives.
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Hi David, if we start with the simple things…
This is not a Bluesound issue, rather a networking issue in general and if you can connect to the share using another computer then you would be on the road to success.
I have no problem connecting my Mac laptop to the folders that the NODE is unable to connect to. The folders mounted before my problems started and after. I can open files on the shares, as well as copy to and from the folders. My IOS devices can also access the folders (using PLEX and iTunes) as well as Apple TV. The only device than can't reliably connect is the NODE. If every other device connects other than the Node, I suspect that the Node and its software are the issue.
Plex is different as its local to the Mac and can find the drives / content easily.
I can connect to the PLEX server on my iMac on my network with laptops, IOS devices, and Apple Tvs. It works on my local network just fine. I rarely connect to them locally on the server.
Ensure the name (as in networking preferences) of the Mac is simple and short, nothing other than alphanumeric, no dashes symbols and I emphasise short like… “computer”
My Mac name is NEWIMAC. That seems to be appropriate.
Using the IP address is good methodology but also ensure that the IP address is reserved in the router, otherwise after a power cut / router reboot the IP address will change.
Understood. The NODE is not connecting to it at all - it is not an issue of the IP address changing after a reboot.
Next permissions.. removing them and adding again often help, as does creating a “BluOS” user, make it easy and give the BluOS user Admin rights and a simple password. Basically remove what you have done and recreate with a new user.
Happy to try again. I've done this before with NODE tech support and it didn't resolve the problem.
I would recommend you purchase a NAS
I suppose buying another product to make the NODE work might be some kind of a solution, but I find it hard to believe that the manufacturers of the NODE think that buying another product is required to make their product work. If I buy another piece of hardware to stream music files on the network it will be a different DAC/streamer that is more reliable and also fully supports USB attached drives.
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Which devices on your network are wired and which are using Wi-Fi please?
Please note I am not a Bluesound employee just a user like yourself.
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Every device on my network uses WI-FI.
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I understand that you are not a Bluesound employee and appreciate your help in resolving the issues. I apologize if my frustration is showing too much.
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Ok, the iMac that shares files really needs to be wired back to the router, Bluesound have a device called the Vault which rips CDs and shares them to other Bluesound players but if you look at the specs it does not include Wi-Fi. Same applies to any NAS, they are also wired.
Connecting the iMac to the router may not be that convenient but if you can throw a cable down to test it’s worthwhile.
Also I suspect your router’s configuration will need looking at.
Edit, I see TonyW has asked for you to contact support directly.
Also confused by “The NODE is not connecting to it at all - it is not an issue of the IP address changing after a reboot.”
The NODE has to connect to a router on the network, to obtain an IP address and so the network packets can be routed correctly.
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Hi David,
I don't see any recent support request from you. In this case, I will escalate your feedback to a support ticket. A member of our support team will reach out to you as soon as possible.
Thanks for #LivingHiFi0
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