Continued Airplay Issues
Answered
I continue to have Airplay connectivity issues. I have written Support Multiple times. They have collected information from me about my serial numbers, my home configuration and asked me to reset my entire network 3 times. To reset the network in my home takes close to an hour each time because of the amount of the amount of items that must be shut off per from the network per Supports Direction. I have reset the nodes, renamed them. All based on supports direction and still no luck. I move from one support member to the next often having to receive a "boiler plate solution" to address these issues all over again.
I do not seem to be the only user having these ongoing issues. Is there not a firmware or update that BluOs can supply to ensure the functionality they market is available?
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I have a similar problem. I bought the Nad C700 on November for my Office at home. In mid-December, it started to loose networks each morning.
I can have access to all my others device in Airplay 2 with my iPhone, my Mac and MacBook, but the C700 is out each morning. However, I have 4 Bose on Airplay + a Cinema 60 Marantz + Node 2i and everythings run well.
The support teams gave me the same recommandations (Reset Networks, try with a LAN wire, factory reset, etc), it's a loss of time. I'm sure there is an issue with the last update of the NAD C700. It's unfortunate, the sound is perfect and the look is great
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Really !!! I hope it's true. It would be a really good news
Thank you Seppi
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Hi. Did this get fixed? Just got a new C700 and it won’t wake up via Airplay. All of my other devices are fine on airplay. Only rebooting fixes it then it happens again. Really frustrating. Thanks.
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No it's not fix. The issue is always the same. Every morning I have to turn-off/turn-on the electric bar to be able to see the C700 on my Airplay. Like you Adam, I see all the other devices in Airplay in my home, including a very very old Apple Express port 1st generation who just wait for me... this is really frustrating. I don't understand why NAD is not trying to fix it or to refund the problematics C700
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Please select Help, Send Support Request in the App so our Support Crew can help troubleshoot...
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Thank you Tony for your recommandation, but I talk with the Support Crew during 2 months from January to February and the found no answer to help me to resolve the problem. After many try like « shut down the Networks, put the C700 near the Internet base, etc » I decided it was enough. I Have another Bluesound device, the Node 2i, and it works perfectly. The source of the C700 problem is the... C700. I think that a refund or an exchange at my store will be the only way to solve the problem. The C700 works perfectly from mid-November to mid-December
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Hi Laurant,
Please send them an updated log file as the time frames you describe do coincide with changes to iOS and not BluOS. Those logs will be requested by our QA team, and if necessary speak with our good friends at Apple for review and to help you resolve the issue permanently and get you back the way it was.
Thanks for understanding.
Tony
Anthony Williamson
Product Support Manager – Lenbrook International
Bluesound|NAD Electronics|PSB Speakers0 -
Thank you Tony, I've just made a Follow-up on request #307330. Maybe you can see an have someone on your crew to help me to solve this permanent problem. Best regards
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Thanks Laurent and Tony. I also opened a ticket with NAD. We definitely need to get this solved or I’m sending this back.
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Adam, If you have your C700 for less than a month, return it fast.
When i went back to see my salesman for an exchange, he told me I had waited too long. He would have refunded me within 30 days, but since I wasted my time talking to the NAD Support Crew, there was nothing he could do for me, until NAD authorized the return... so I remain hopeful. What's a shame is that aside from this major issue, the C700 looks good and performs realy well.
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Hi Adam
I hear you have opened a manual request, we really want the log file. To do that please select Help, Send Support Request in the App so our Support Crew can help troubleshoot...
We will get to the bottom of this
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Tony, I have submitted the support request along with the log file. 333567
Thanks for your help on this.
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Laurent, I actually solved this issue myself (no help from NAD or Bluesound).
It was simple and lucky: Instead of plugging into the wall, I used a power strip and now it shows up every time in Airplay and works like my other Airplay devices. The power strip was Philips 6-outlet surge protector from Target.
I've tested it a bunch and it appears to be a permanent fix. It must be some electrical issue with the NAD power system. Anyway, I hope this helps.
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Adam, thanks for your generous sharing. Be sure I'll try this and if I resolve the problem, I'll drink a glass of red to your health 😉
I'm still waiting for an answer from the NAD Crew. Maybe they are too busy on Bluesound node X launch.
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Hi Adam, thank you again for your help, but it doesn't work anymore this morning. Again I saw all my other devices in Airplay, except the NAD 700.
Hope NAD could help me to solve this 😬
Best regards
Laurent
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I have the same problem. I have one node 2i and four flex. All four flex working fine with AirPlay. Only the node is not available via AirPlay. No reset etc helps :-(
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Welcome in the Club Christoph 😉
2 weeks ago, Apple and BlueOs had an update. That almost fixed the problem. I'd say it's set to 70%. The first week, the NAD C700 automatically mounted in Airplay every day for 6 consecutive days. Then I had to restart the power outlet 4 days out of 7. To be continued.
I recommend that you do the updates on your Apple and BlueOs devices (I assume you have Apple devices too). Good Luck 🍀
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Hi Laurent,
thank you very much. I had update all speaker for two weeks ago and all are up-to-date. But the problem is still there.
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I've got the same Problem. Most of the time (95%) the NAD C700 is not showing up as an Airplay Device/Speaker. Can this be related to connecting the C700 to a TV with HDMI and anynet+ activated? I've got the feeling before doing so it was working ok, but now the C700 basically disappeared.
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The problem is still there, is there any update?
In the meantime my next speaker is not working with apple airplay. it means 3/5 device are not working at the moment. I think I will send it back - garantuee is available.Maybe have anybody a hint for me as an alternativ? I don't like Sonos.
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Hi Christoph
I have escalated your issue to our Support Crew - they may ask for log files and will show you how to send those. We will be in touch via e-mail.
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What is the latest on this subject? Just received my c700 able to connect but no data visible in the Home app.
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Everybody, dont loose your time with these log files. NAD support crew can't do nothing to really help you. I'm not sure the support crew really know there products. Two weeks ago I ask another question, about the Node, and the answers I received were not what I expected... so bad
There is a real issue with the NAD 700/Bluesound and the issue come from the Network Provider. Here in Quebec Canada, Videotron Helix (400 GB) is the problem (don't know why). So, as soon as I changed for Bell (Fibe 1.5 GB), the issue disappeared. I have this Fibe 1.5 since 8 months and the problem never reappeared.
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Need to reboot the NAD every few days as the device is not visible anymore as Airplay device. Seems to be occuring since the 4.6.3 release, however also the latest IOS obviously was launched.
BluOS Version: 4.6.3NAD M10 V2IOS 18.1.20
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