The audio clips in PowerNode 2i and is connected via HDMI eArc cabel from a Samsung TV (model QE65Q90TATXXC)

Answered

Jan Nilsson

• February 03, 2023 20:39

I have problem with the audio when a Samsung TV (model model QE65Q90TATXXC) is connected to my PowerNode 2i, via a HDMI eArc cable. The the sound cuts irregularly when I am watching on the TV.

When I am using Spotity, the audio is perfect...

Someone who has the same problem?

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 06, 2023 13:52

  Have you tried replacing the HDMI cable? Please confirm if the HDMI cable you are using is a "Certified HDMI Cable".
  
  If you have checked this and still experiencing issues, please send a support request to support@bluesound.com or using the BluOS app and a member of our support team will be happy to assist you.
  
  Thanks for #LivingHiFi
• 

  JG.B.

  • March 16, 2023 09:29

  Hi Jan,

  Had similar issue and have been told to go in the TV audio settings and ensuring that the HDMI output is set to PCM/PCM Stereo format. That is because our Bluesound Players will only process/decode PCM/PCM Stereo audio format.

  Hope that helps

  0

Please sign in to leave a comment.