Absolutely, 100% won't connect -- via Ethernet! -- after modem upgrade
Answered
Upgraded the modem to 1 gig.
"No players found." Was able -- after tech support conversation -- to plug each of my 2 units into the new modem directly (i.e., unplug from switches and direct connect) to work, rename new network, give new password, etc.. Was advised I could now safely move them back to their switch-ethernet connections in 2 separate rooms.
Nope. "No Players Found."
Unplugged/replugged, rebooted app on both phone and Mac. Nothing. Expensive paperweights.
Any insights appreciated; they aren't coming from tech support thus far. They've kicked-the-ticket upstairs for more expert advice.
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Official comment
Sound like you are in good hands with Bluesound support, no doubt they will find the issue with your new modem / router.
If you have the opportunity try its wired connection (Ethernet) for one of your Bluesound devices AND a wired controller device such as a PC or Mac.
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