Radio Paradise track indication losing sync with music playing

Answered

Phil 3100

• February 01, 2023 20:48

Hello, I've only had my Node N130 a couple of weeks and am generally very happy with it. When playing Radio Paradise though, I find that after a while the information about the track playing in the app stops updating and continues to show info for the previously played track. After a while it will sometimes change to show the track played after the one it stopped at, but by that time it is several tracks behind the music currently playing.

This makes it difficult to rate tracks in the app, because if I "like" the track currently playing, will the "like" be recorded against the music actually playing, or the track information displayed? 

I've just "liked" a track that was playing, whilst the app was showing track information for the track played previous but one. That track information had updated late from the original track where the updating seemed to stop, and on clicking the thumb icon on screen, the track display reverted back to the track where it originally froze, so it's now 4 - 5 tracks behind what is currently playing and so far shows no sign of updating again.

Having logged in to my RP account in a browser, it seems the like I entered through the app when it was out of sync was completely ignored.

Has anyone else noticed this? Is there a way to force the app display to resync without leaving RP and rejoining?

I'm hoping it's a know bug which might be fixed in the forthcoming BlueOS update?

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 03, 2023 15:31

  Please send us a support request using your BluOS app. Using your BluOS app will send us a diagnostic log that a member of our support team will be able to diagnose what is going on with your Bluesound device and BluOS app.

  Thanks for #LivingHiFi
• 

  Jph Maes

  • March 05, 2023 14:19

  Hello all,

  I have been experiencing exactly the same issue since I got my NAD T777v3 several years ago and it has not improved at all since. Radio Paradise is very good but he iOS integration is really bad, as always out of sync once you've done a "like" or "dislike" of a track (in addition to be very slow to even register the said like or dislike).

  Not very professional for such an upmarket brand.

  Any progress on this?

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• 

  Phil 3100

  • March 05, 2023 15:09

  As the original poster, I submitted a support request to Bluesound as requested. The response was that it was my network, and that I should disconnect all my network attached devices, flush the IP cache and reconnect. It was suggested that I should do this periodically anyway, as a housekeeping exercise.

  I was dubious, as I have no other issues with my network, but nevertheless I followed the guidance, no change.

  I have since found information in the forums on the Radio Paradise site, indicating that this is a known issue at their end with the RP setup, and not solely confined to the Bluesound streamer.

  I have found a workaround of sorts, which involves resynching by changing to a different RP channel, then changing back and starting the stream from the beginning of the track playing again. Sometimes it starts from the next track, but it seems to resync the indication in the app with the track actually being played for a while, until it happens again!

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