Mac BlueOS Controller 3.20.3

Answered

Terry_London

• January 29, 2023 13:06
• Edited

The latest update 3.20.3 breaks the Mac controller again. It loses sync with the player and a Java error message randomly pops up. Once the sync is lost, it either displays the wrong track playing or the play section at the bottom is blank/disabled. 

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 30, 2023 14:02

  HI Terry

  Answered here; https://support1.bluesound.com/hc/en-us/community/posts/11549091557655/comments/11549870813719

  Thanks for your patience.
• 

  Terry_London

  • January 30, 2023 15:23

  That answer relates to the controller on Windows, the issue I raised is on Mac OS. I have temporarily reverted back to the previous version 3.20.2 which seems to work ok. 

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• 

  Tony W.

  Product Support Manager

  • January 30, 2023 15:41

  Hi Terry

  Same problem - in MacOS, the folder you are looking for is ~/Library/Applications Support. It is hidden so you must use the Go menu in Finder.

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• 

  Terry_London

  • January 30, 2023 16:10

  Thanks Tony. 

  I've cleared the cache folder and gone back up to 3.20.3 and so far so good. 

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  Dino Villani

  • January 30, 2023 20:18

  I have the same problem. Do I deleted the whole cache data folder under the cache folder?

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  Terry_London

  • January 30, 2023 20:49

  Yes delete the Cache_Data folder (that is under BluOS Controller/Cache). It then gets recreated when you next open the App. 

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  Dino Villani

  • January 30, 2023 20:56

  I emptied it but that didn’t work so I reinstalled the app. Nothing yet so maybe that fixed it. Thanks

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