Mac BlueOS Controller 3.20.3

Answered

Comments

7 comments

  • Official comment
    Tony W.
    Product Support Manager

    HI Terry

    Answered here; https://support1.bluesound.com/hc/en-us/community/posts/11549091557655/comments/11549870813719

    Thanks for your patience.

  • Terry_London

    That answer relates to the controller on Windows, the issue I raised is on Mac OS. I have temporarily reverted back to the previous version 3.20.2 which seems to work ok. 

    0
  • Tony W.
    Product Support Manager

    Hi Terry

    Same problem - in MacOS, the folder you are looking for is ~/Library/Applications Support. It is hidden so you must use the Go menu in Finder.

    0
  • Terry_London

    Thanks Tony. 

    I've cleared the cache folder and gone back up to 3.20.3 and so far so good. 

    1
  • Dino Villani

    I have the same problem. Do I deleted the whole cache data folder under the cache folder?

    0
  • Terry_London

    Yes delete the Cache_Data folder (that is under BluOS Controller/Cache). It then gets recreated when you next open the App. 

    0
  • Dino Villani

    I emptied it but that didn’t work so I reinstalled the app. Nothing yet so maybe that fixed it. Thanks

    0

Please sign in to leave a comment.