"Play" button in the app has stopped working

Answered

Andrew Dixon

• January 21, 2023 21:11

In the last few days the play button (the triangle) has stopped working on my Windows laptop when I select a song, it just says "Loading Next Track" for several seconds but does nothing.

 

Instead I'm having to click on the 3 dots, add the song I want as "Add next" then press the double arrows to move to next song.

 

Anyone know a way to fix this please?

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 23, 2023 14:15

  Hi Andrew

  Your Windows Laptop has lost connection to the Players.

  Please reboot your Windows PC. If problems persist, please email support@bluesound.com
• 

  Andrew Dixon

  • January 23, 2023 14:36

  Hi Tony,

  If I had lost connection to the player then surely I wouldn't be able to use the workaround I mentioned, and would have also lost access to seeing my library?

  It's literally just the play button not working.

  I'll try a reboot but the laptop app is definitely connected to the player.

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