unclean signal

Answered

Volker Strasser

• January 18, 2023 15:15

Hello,

I bought a BlueSound Node 2 some years ago. The device was "stored in one of my cabinets" for a long time and was now to be reactivated in my secondary installation. I then noticed the following error: At irregular intervals, a "dirty" signal (such as an overdriven signal/crushing/crackling) can be heard on both channels. This clay always occurs - regardless of whether the bluesound is connected via analog cable directly at an amplifier or via an optical cable on a  external DAC. Nothing can be heard with another player with the same cables and wires inplace. Do you have any they have could cause this issue, what could be broken? 

thanks, Volker

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• Official comment

  

  Seppi Evans

  Hi-Res

  • January 18, 2023 20:35

  Do try powering off for 10 mins (power fully removed) then if that does not help immediately after the next “noise” then using the BluOS app select Help…Send Support Request.
• 

  Seppi Evans

  Hi-Res

  • January 18, 2023 19:25

  I would initially make sure you are running the latest firmware, using the BluOS app select Help…Upgrade.

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• 

  Volker Strasser

  • January 18, 2023 20:29

  thanks, but the device is already rubbing on the latest firmware version

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  Volker Strasser

  • January 18, 2023 20:42

  will do so - does this then create a support ticket@BlueOS?

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• 

  Seppi Evans

  Hi-Res

  • January 18, 2023 20:44
  • Edited

  It does but also attaches the logs for the support crew to look at.

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