Playback Error Issues with Roon/TIDAL and a group of QTY 3 x Bluesound Devices

Answered
Anthony McCarthy
  • Edited

To whom it may concern...

I use ROON to play my TIDAL collection of music... but for the past 2-3 weeks I'm getting continuous playback errors from ROON saying things like TIDAL cannot play this track, yet the same track plays flawlessly on the native macOS TIDAL or iOS app plays without issue. I have posted multiple posts on the ROON Community with no success in finding the root of the issue. Some Roon Members are saying maybe it could be a Bluesound issue... I dunno... all worked find before Xmas... this is only a recent issue.

I have hard reset my Router to factory settings, I have re-installed my macOS Mojave software... I have had an engineer check my broadband connection... all is perfect... 1GB Fibre connection... by main Bluesound Node 2i is connected to my MacPro and that Node 2i is also connected directly to my router using ethernet. My two other PowerNodes are WIFI connected but with extremely high speeds in those locations (400MB +)

I had problems before with my Roon setup and a very helpful and patient tech support guy did a remote session with me and resolved my issues. Maybe he could shine his expertise my way again, as I'm at my whit's end as to why these playback errors are happening.

Regards,
Anthony

1

Comments

6 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Anthony,

    I see your support ticket. I'll make sure a member of our support team gets back to you as soon as possible.

    Thanks for #LivingHiFi

  • Seppi Evans
    Hi-Res

    Hi Anthony, best to recreate the issue and then use the Bluesound app to log a support ticket. From the Help menu select Help…Send Support Request.

    There have been no Bluesound firmware updates for your devices since October.

    0
  • Anthony McCarthy
    • Edited

    Hi Seppi.... 

    I don't fully understand what you mean by re-create the issue... the issue only happens with ROON, not with the BluOS Controller app... ?? Eventhough I'm having other issues with that app like when I click on My Music inside the TIDAL menu, I just a spinning Just a Moment and then a blank black screen appears or I get a NO CONTENT message... I then click the TIDAL menu again and all my playlists and albums load in... all very strange behavior for sure.

    This is on BluOS for macOS. I'm running macOS Mojave 10.14.6 on a MacPro 12 Core (2 x 2.93 GHz 6-Core Intel Xeon) with 128GB RAM and 1TB SSD and a RX580 8GB Graphics Card

    0
  • Seppi Evans
    Hi-Res

    Well… this actually sound like a networking issue (local or even ISP) now you mentioned the Tidal issue with the Bluesound app, so when Tidal does not work (using BluOS app) raise a support ticket and Bluesound can look at the logs to advise further.

    0
  • Anthony McCarthy

    Hi again Seppi... I will do that... strange thing is... the native TIDAL app loads content and plays all just fine... it's just BluOS and Roon is having the issues. I will re-create the issue in the BluOS and seek help through the Support Ticket process. Thank you Seppi.

    0
  • Anthony McCarthy
    • Edited

    Thank you Mark T.

    Before, when I had another frustrating technical issue, a very helpful and patient Bluesound Support Krew Member did a remote access session with me, and got my issue resolved very promptly.

    I would be hoping something similar might happen with this issue also ? I'm available pretty much anytime required, as I'm very much struggling to get my work done without my accompanying/inspirational TIDAL music library not behaving as it used to.

    Thank you again for highlighting my issue with your Support Team. It's very much appreciated.


    Regards,
    Anthony

    1

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