Keeps forgetting player

Answered

Jimmy Damsgård

• January 16, 2023 10:58

My controller on both Windows 10 and Android keeps forgetting my player - the C368. 

Almost every time I want to play music I have to reconnect the play and add Tidal music service. How do I avoid that?

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • January 16, 2023 13:52

  When was the last time you performed a complete network reset? If it has been a while, I suggest you do it as soon as you can. If you can't afford to do it in the daytime, I usually do it at night when everyone is down asleep.
  
  You can also put in DHCP reservations for your Bluesound player.
  
  If none of the recommendations above helped, I suggest that you send a support ticket using the BluOS app. Sending support tickets using the BluOS app will send us diagnostic logs so that a member of a support team can assess what is going on with your player.
  
  Thank you for your patience and thank you for #LivingHiFi
  
  

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